Summary: This role is essential to maintaining high service quality and operational efficiency within the field operations team. The individual will lead technician performance management, ensure compliance with standardized procedures, and drive continuous improvement through training, audits, and data analysis. By evaluating field performance, implementing updated SOPs, and resolving operational challenges, the incumbent helps improve service delivery, reduce rework, and optimize spare part costs. Acting as a key liaison between field teams and central operations, this position ensures alignment with organizational goals and quality standards. Responsibilities: Hire, train, and retrain technicians according to central team guidelines. Conduct on-site and digital quality audits using the Digital Audit SOP. Assess technician performance based on training and field execution; submit monthly performance reports. Investigate recurring job quality issues and implement corrective actions. L...