Job Description

Key responsibilities:

• Assist the Service Manager in the day‑to‑day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
• Seeing customers to support and help the efficiency of the front desk.
• Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service. Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
• Achieve both the business and manufacturer KPIs for performance leading.
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
• Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
• Manage the collection and delivery diary including allocating jobs to drivers.
• Maintain effective relationships with pre...