Service Resolution RepresenativeSkip to main content#Service Resolution Represenative page is loaded## Service Resolution RepresenativeApplylocations: Auckland, New Zealandtime type: Full timeposted on: Posted Todayjob requisition id: JR-91036Job Summary:**JOB DESCRIPTION – SERVICE RESOLUTION REPRESENTATIVE****Location: Auckland, New Zealand****Division: Fan Support****Line Manager: Team Supervisor, Fan Support****Contract Terms: Permanent, 38 hours per week, 7-day rotating roster, including weekends and public holidays as required.****THE TEAM**The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans. SRT are the incubators and iterators of customer resolutions. SRT find solutions by directly liaising with clients via the Direct to Client program and other internal departments. The team will support staff by effectively and efficiently resolving customer and agent queries at the first opportunity. SRT is ever-evolving and...