This position is responsible for researching and gathering required information/documentation to process non-routine/complex and NIGO (Not In Good Order) cases with timely resolution. This position will serve Thrivent’s internal and external customer contacts via the telephone and written communications and will deliver exceptional customer service. Additionally, this position as a member of a processing team, actively partners with the team on meeting established service and quality standards and identifies trends for process improvements for the department.


Job Duties and Responsibilities

+ Manages non-routine/complex cases while interacting with internal and external customers for resolution and maintain compliance with internal service and state and federal regulatory standards. Prioritize, balance and work a caseload of requests that require additional paperwork, follow-up and special consideration, utilizing various workflow, administrative, and LOB (Line ...