Service Relationship Team Lead

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in providing full leadership and direction to a Customer Service team that perform customer service activities.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Client Account Relationship Management, review customer needs and pro‑actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.
• Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provid...