Overview

We are seeking a talented individual to join our Service & Provider Management team at Mercer. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

This position leads two critical functions within Mercer Singapore Business & Client Services (formerly known as Operations & Technology) Service Management and Provider Management. The Service Management function oversees the servicing of insured claims for our clients and their employees, ensuring timely and effective resolution. The Provider Management function focuses on collaborating closely with service providers to drive process efficiencies and enhance the overall client experience.

Responsibilities

• Lead and mentor a specialized team managing service delivery and provider support, fostering a collaborative environment to resolve complex operational escalations with high client satisfaction.
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