As the Lead for Service Performance & Governance, you will act as the backbone of performance visibility and governance discipline within the Shared Services Centre. You will partner closely with functional leaders to structure service reviews, monitor critical performance indicators, and ensure delivery teams operate with clarity, accountability, and consistency.

Responsibilities

• Managing the service governance framework covering service delivery, performance monitoring, escalation management, and compliance.
• Coordinating and leading governance routines such as service reviews, leadership updates, and performance discussions.
• Owning key performance dashboards and reporting across SLA delivery, productivity, quality, customer experience, and value realisation.
• Identifying trends, risks, and opportunities through data‑driven insights to strengthen service performance and drive improvement initiatives.
• Supporting trans...