Service Manager (YEAR ROUND POSITION)

Position Overview

Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.
• Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
• Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company p...