Responsibilities

• Lead and mentor Service Engineers and Technicians, ensuring strong teamwork, capability development, and effective resource allocation.
• Ensure service quality, operational safety, and adherence to SLAs and process standards.
• Build and maintain long‑term customer relationships, managing escalations, complaints, and warranty issues.
• Oversee KPIs, turnover, profitability, and financial performance of Full Service Contracts.
• Resolve disputed accounts receivable tied to operational matters.
• Conduct regular team meetings to align goals, share best practices, and strengthen service delivery.
• Implement, monitor, and continuously improve KPIs to enhance performance and operational excellence.
• Act as the frontline representative for customer negotiations and service discussions.
• Promote a culture of continuous improvement and ensure compliance with safety and quality expectation...