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Service Manager - Service Centre

🏢
Shangri-La
📍 Al Andalus, Saudi Arabia
📍
Location Al Andalus
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

As Service

Manager Service Centre, we rely on you to,
  • To have complete knowledge of the operational systems at Telephone / Service Centre
    e.g. Call Centre System / Call Accounting Software.

  • To have complete knowledge of Shangri‐Las standard operating policies and procedures for the Service Centre.

  • To have complete knowledge of Shangri‐Las Programmes e.g. GoldenCircle, Guest History, FFP.

  • Supervises the Service Centre operation and work flow to maximize guests satisfaction.

  • Identifies staff training requirements and service improvements areas.

  • Supervises and guides all staff to ensure that hotels policies and procedures are adhered to.

  • Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.

  • Creates a positive and highly motivated working environment that promotes and develops teamwork.

  • Ensures that staff ar...

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    📍 Location Details

    🌆
    City
    Al Andalus
    🗺️
    Country
    Saudi Arabia
    🚗
    Commute
    Local Area

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