The Service Manager is accountable for the overall performance of the service department, including people leadership, customer satisfaction, operational efficiency, financial results, and regulatory compliance. This role directs service technicians across shop and field operations, ensures customers receive timely and high-quality equipment service, and plays a central role in sustaining the branch's reputation and profitability. The Service Manager works closely with Parts, Sales, and branch leadership to deliver a seamless customer experience and to capture service revenue opportunities across the dealer network.

People Leadership & Technician Development

• Recruit, onboard, coach, and evaluate service technicians; ensure the team has the skills, certifications, and tools required to perform high-quality repairs and maintenance.
• Allocate work assignments based on technician skill level and workload to maximize labour efficiency a...