Job Title:
Service Manager (with Parts Department Oversight) Location:
East London, Eastern Cape Industry:
Premium Brand Motor Dealership Overview
A leading Premium Brand dealership in East London, Eastern Cape is seeking a
Service Manager
to oversee the Service Department, with additional responsibility for the Parts Department. This is a
management-level
role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance. Key Responsibilities
Lead and manage the
Service Department
to achieve productivity, profitability, and customer satisfaction targets. Provide supervisory oversight of the
Parts Department , ensuring smooth collaboration between Service and Parts teams. Maintain and improve CSI (Customer Service Index) scores through exceptional customer service and process excellence. Ensure adherence to OEM and dea...