QUALIFICATIONS

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  With at least 5 years of progressive experience in aftersales operations management and leadership roles in automotive industry.

  
  


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  Experience in aftersales including service, parts, accessories, warranty, and workshop.

  
  


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  Strong customer service, people management and technical skills.

  
  

RESPONSIBILITIES

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  Lead and develop the team.

  
  


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  Oversee the daily operations of the service department.

  
  


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  Ensure that all repair and maintenance services are performed efficiently, accurately, and within standards.

  
  


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  Maintain high levels of customer satisfaction by ensuring timely and effective service delivery.

  
  


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  Handle customer complaints and resolve issues, ensuring a premium after-sales experience.