Overview

The Role: Global Hub Service Management Excellence Lead. The Service Management Excellence Lead plays a critical role in ensuring the operational, financial, and organizational effectiveness of the Global Hub. This role drives structure optimization, financial visibility, partners with Finance Business partner for service pricing governance, workforce alignment, and cross-functional collaboration to ensure that services delivered by the Hub remain competitive, scalable, and strategically aligned to stakeholder needs. The role ensures that the Hub maintains a healthy performance margin, operational efficiency, and compliance with global standards on structure, job evaluation, and headcount governance.

What will you do?

ESSENTIAL FUNCTIONS:

Responsibilities

1. Global Hub Structure & Workforce Governance
   • Support the design, enhancement, and optimization of the Global Hub organizational structure, ensuring it aligns with strate...