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Service Leader - Food & Beverage (Supervisor)

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Shangri-La
📍 Kota Kinabalu, Malaysia
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Location Kota Kinabalu
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Posted June 07, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

We are looking

for Service Leader Food & Beverage (Supervisor)

Job Summary:


To lead and oversee restaurant operations while ensuring exceptional, personalized dining experiences in line with 5-star service standards. The Service Leader Food & Beverage is responsible for driving service excellence, managing team performance, ensuring guest satisfaction, and maintaining smooth and efficient daily operations.

Key Responsibilities:

  • Guest Service Excellence Lead by example in delivering warm, professional, and courteous service at all times. Proactively handle and resolve guest inquiries, feedback, and complaints with confidence and tact, ensuring a high level of guest satisfaction.

  • Operational Duties Supervise and coordinate daily restaurant operations to ensure service standards are consistently met. Monitor service flow, support the team during peak periods, and ensure seamless dining exper...

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    📍 Location Details

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    City
    Kota Kinabalu
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

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