Makati Shangri-La, Manila is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

Service Leader – Food and Beverage (Shang Palace)

We are hiring for a Service Leader - Food and Beverage (Shang Palace).

Responsibilities

• Interact and engage with restaurant guests and maintain high quality service standards.
• Motivate team members and maintain a high level of team spirit.
• Handle guest complaints effectively and professionally.
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective.
• Support the daily operation in collaboration with the Service Man...