Key Responsibilities for the role

Service Network & Capability - Develop and maintain a scalable and effective post-sales service capability across India to support customer demand and enable consistent service delivery.​

Establish and expand local service support networks across key states and locations in line with business requirements.​

Develop and implement support standards and processes to improve service effectiveness and customer experience.​

Deliver training and capability development initiatives across the service support network and service teams.​

Service Delivery & Operational Excellence - Ensure efficient and high-quality delivery of post-sales services through effective service coordination, performance management and operational governance. ​

Coordinate, manage and attend service activities and customer support requirements as needed.​

Deliver service outcomes within agreed turnaround times (TAT)...