Ankabut is seeking an experienced Service Governance Specialist to join our Governance, Risk & Compliance team. This strategic role is responsible for establishing, governing, and continuously improving the IT Service Governance Framework to ensure resilient, compliant, and high‑performing IT service delivery across the organization.

• Govern and enhance IT Service Management (ITSM) practices aligned with ITIL 4, ISO 20000, and COBIT frameworks.
• Monitor and manage SLAs, OLAs, KPIs, and service performance metrics.
• Drive Continual Service Improvement (CSI) initiatives and service quality assurance.
• Lead service governance reporting, audit readiness, and compliance activities.
• Oversee service catalog, CMDB governance, knowledge management, incident management, change management, and problem management processes.
• Manage vendor performance a...