Strategies, lead and manage departments under Customer Services Sub‑Division to ensure efficiency and smooth daily operations of each department.

Act as a liaison for related inter‑department communications and initiate/participate in regular discussions with Heads of Department through formal or informal meetings/discussions in order to understand operational performance and receive feedback on areas for improvement in order to maintain good quality service to customers.

Responsible for effective complaint management as well as responsible for the coordination of language interpreters as and when required to ensure service excellence to hospital clients.

Uphold the integrity and sensitivity of confidential information of patients/visitors and effective management of data updating and storing.