Service excellence coordinator
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Overview
Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors. Key Responsibilities
Front Office Management
Β· Welcome and assist patients, attendants, and visitors in a professional and courteous manner.
Β· Manage appointment scheduling, registrations, and patient records.
Β· Handle inbound calls, emails, and digital inquiries efficiently.
Β· Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.
Β· Maintain accurate documentation and front office reports. Sales & Patient Coordination
Β· Respond to inquiries regarding hospital services, consultations, an...