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Job Description
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Key Responsibilities:
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events. Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and tr...