We're looking for a front‑line Service Desk Support Engineer that is customer service focused, to provide end‑user support to a global user base. This role focuses on end‑user satisfaction and blends technical problem‑solving with exceptional customer service/communication skills. It is vital that this role is carried out in a professional manner. As a Service Desk Support Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates. Through responsive customer focused support, you will contribute to day‑to‑day operations across the organization. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions.

• Communication: Facilitate clear and consistent communication within the team, with peers, and management. Act as a liaison between service desk and other busin...