The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

• Provide service and customer support during field and in-house visits or dispatches
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Ensure the timely and correct documentation of processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Contact cu...