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Service Engineer (2nd Line)

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Advanced Resource Managers
📍 Twickenham, United Kingdom
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Location Twickenham
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Posted June 04, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • Communicating with & responding to customers about technical service incidents, events and requests.

  • Analysing and diagnosing errors and faults

  • Proactively drive incidents through to resolution

  • Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management

  • Technically delivery of change requests into live services

  • Collaborating with Product Management team on continuous product improvement based on customer feedback

  • Site acceptance testing

    • Your Experience

  • Knowledge of public safety technologies

  • First and/or second line support in an enterprise / Cloud based environment

  • Incident management and problem resolution experience

  • Microsoft operating platforms, including Microsoft cloud-based services (Azure)

  • Microsoft ...

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    📍 Location Details

    🌆
    City
    Twickenham
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    Country
    United Kingdom
    🚗
    Commute
    Local Area

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