Service Desk Technician

Phoenix, AZ Onsite

This is a 6-9 month contract to hire position.

100% on site, needs to be local.

RESPONSIBILITIES

Incident Management: Serve as the initial point of contact for technical assistance via phone, email, and walkup; accurately log, track, and route tickets within the IT Service Management (ITSM) system.

Hardware Support: Configure, deploy, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.

Software Support: Install, troubleshoot, and update standard business applications (Microsoft 365, Adobe Creative Cloud, etc.) and other agency-specific software.

Account Administration: Perform basic administrative tasks in Active Directory and Azure AD, including password resets, account unlocks, and group membership management.

Onboarding/Offboardi...