**Overview**

The Service Desk Technician I's role is to provide daily phone and e-mail support for all employee computer related requests. As the first line of support, this individual will use their excellent customer service skills and computer knowledge to provide immediate solutions to technology issues or to act as the liaison with secondary support to get the issues resolved. Performs any functions, within the scope of authority and expertise and provides the highest level of service and responsiveness to customers and co-workers.

**Responsibilities**

+ Provide first-level day-to-day phone and email support for all employee computer related requests.
+ Record all support calls utilizing ticketing software, questions and requests into the Information Technology call tracking system.
+ Maintains user accounts per defined policy for the Bank’s Microsoft Network Operating System (Active Directory/Entra).
+ Maintains user accounts per defined policy...