**Description**

SAIC is seeking a **Service Desk Technician II** to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in **Adelphi, MD.**

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

**Job Responsibilities:**

+ Provide Tier I and Tier II technical support for hardware and software.
+ Recommend system modifications to enhance the usability of Information Systems and network resources.
+ Route and escalate requests to Tier III and other teams for quick customer issue resolution.
+ May work alongside network services, software systems engineering teams, and/or application development...