We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service orientation, and technical knowledge to maintain operational excellence and align with ITIL best practices.

At this level, the jobholder will manage a small to medium team and coordinate activities to ensure achievement of customer satisfaction, financial, operational and human resources goals. At this level jobholders will also apply specialist skills and knowledge relating to a particular discipline, profession, or function. This will include analysis and interpretation of information and the provision of information to clients & internal departments and management.

Skills/Experience

• Lead, mentor, and de...