IT Service Desk Team Lead – Ready to lead, but not ready to give up the tech?

You’re already the person people go to when things get tricky.

You spot patterns others miss.

You help junior engineers without being asked.

You care about how things are done, not just getting through the day.

You might not have had the Team Lead title yet but you’re already doing half the job.

This role is designed for someone exactly like that.

The opportunity

This is a step-up role into technical leadership, not a step away from the tools.

You’ll be leading a small service desk and support team (around 5 people), while staying hands-on across a cloud first, modern Microsoft cloud environment. You’ll coach, mentor, and support the team but you’ll also remain a senior technical escalation point.

On top of that, you’ll be involved in a key improvement project: helping research, select, and i...