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Service Desk Specialist

🏢
PROS
📍 Mandaluyong, Philippines
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Location Mandaluyong
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Posted May 28, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

A Day in the Life of a Service Desk Specialist at PROS:

  • Provides day-to-day IT operations support for all company offices in EMEA
  • Primary responsible for local hardware and software support;
  • Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM;
  • Troubleshoot and resolve systems, application, and hardware issues;
  • Maintain and improve system and process quality through effective documentation and communication;
  • Ensure high quality services are provided within company’s SLAs;
  • Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.

    • Required Qualifications:

    We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

  • Experience with supporting Windows 10/11 PCs;
  • Experience with supporting and maintaining Active Directory / DNS / DHCP;
  • Exc...

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    📍 Location Details

    🌆
    City
    Mandaluyong
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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