What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be e...