Role: Service Desk QA

Location: Bangalore, Chennai

Exp: 3-6 yrs

Mode of interview : Virtual

Must Have Skills:

• Strong analytical, communication, and presentation skills; precise written documentation
• Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
• Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
• Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
• Time management; multi-tasking; work with minimum supervision and quick learning skills
• Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
• Problem-solving and troubleshooting abilities
• Time management
• Teamwork and collaboration
• Identify and diagnose issues and problems