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Service Desk Monitor Support at MTN GlobalConnect

🏢
Confidential
📍 Ghana, Ghana
📍
Location Ghana
📅
Posted June 26, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

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Job Description

The Service Desk Monitor Support will provide support for the ICT infrastructure including vendor escalation, take inbound calls and provide 1st line support for incident / requests raised.

Through monitoring provide pro-active support for customers and ensure SLA compliance is met with the end customer.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The Service Desk Monitor Support will be accountable to achieve the following objectives:

  • Perform proactive monitoring of customer connectivity and network devices

  • Provide general first level technical support to end users organisation-wide

  • Assist in providing first-level phone / email support on ICT related issues and facilitate technical issues requiring location visits.

  • Provide first-level Support as per the organization’s guidelines.

  • Communicate resolution of faults to request initiators.

  • U...

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    📍 Location Details

    🌆
    City
    Ghana
    🗺️
    Country
    Ghana
    🚗
    Commute
    Local Area

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