The Role

The Service Desk Manager is responsible for leading the IT Service Desk team to deliver high-quality, customer-focused technical support across Australia and New Zealand.

This role plays a critical part in ensuring the seamless operation of IT services, driving service excellence, and embedding continuous improvement across service delivery. You will act as a key escalation point, lead a high-performing team, and ensure alignment with ITIL best practices and organisational priorities.

Based in Perth or Melbourne, this role offers the opportunity to make a real impact in a fast-paced, global environment.

In this role you will:

• Lead the day-to-day operations of the IT Service Desk, ensuring efficient, high-quality support delivery
• Manage, coach, and develop a team of Service Desk Agents based across the country
• Monitor and report on service performance, ensuring alignment with KPIs and SLAs