Overview

IT Service Desk Manager (14-Month FTC mat-cover) – Onsite in London

We’re working with a fast-paced, forward-thinking organisation in London that’s looking for an IT Service Desk Manager to join them on a 14-month maternity cover contract.

Responsibilities

• Lead and manage a team of 10 engineers across 1st line, 2nd line, and deployment functions, ensuring effective service delivery
• Drive SLA performance and ensure incidents are resolved efficiently, maintaining a high-quality support function
• Oversee migrations, acquisitions, and onboarding projects, supporting seamless integration of systems and users
• Provide proactive VIP-level support to senior stakeholders and executives, ensuring their technical needs are met
• Collaborate closely with internal teams including HR, L&D, infrastructure, and cybersecurity as well as external vendors
• Monitor KPIs, analyse team performance, ...