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Job Title - Service Desk Executive

Primary Skills - Servicedesk, ServiceNow ITSM

Experience - 5 to 8 yrs

Location - Chennai

Notice Period - Immediate to 30 days

Job Description -

Should be good with ServiceNow ticketing tool and should know preparing ticket reports
Strong understanding of ITIL Information Technology Infrastructure Library practices
Proficiency in diagnosing and resolving technical issues with hardware and software Must be well versed with troubleshooting Outlook issues and other MS Office related issues
Must be good with MS Excel and PowerPoint
Should know Intune Autopilot and Security Groups
Experience in managing and resolving incidents effectively
Ability to manage changes in the IT environment
Must have knowledge of Major Incident Management and s...