Role and Responsibilities Able to demonstrate the following: Create new tickets on behalf of the End User or Customer provide the necessary resolution or elevate for assistance. Be able to work towards given SLA’s Assist colleagues whenever necessary with required information. Excellent leadership, time management and organizational skills Familiarity with common basic 1st line troubleshooting for a number of broad technologies such as Microsoft Office (O365) Security (password resets) and Email related problems Knowledge of Microsoft Office and other office management tools and applications Coordination and Communication: it's critical that the Service Desk Engineer is able to demonstrate strong skills when multiple incidents occur: Communication skills (telephonic and written) Ability to work unsupervised Facilitating feedback on current tasks Ability to elevate and provide 1st line break-fix Be able to effectively communicate to all areas of business regardless of job description. S...