We are looking for Service Desk Engineer (L1) – Mandarin (speaking, reading, writing) with 3 to 5 years of experience.

Overview

We are looking for Service Desk Engineer (L1) – Mandarin (speaking, reading, writing) with 3 to 5 years of experience.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or email.
• Provide technical assistance and support related to computer systems, hardware, or software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions; walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services; respond to email messages for customers seeking help.
• Record events a...