Join our team as a Service Desk Engineer in Moncton, NB, providing timely, remote support to clients. Utilize your expertise in IT systems to resolve client issues efficiently.
This role requires at least three years of help desk experience and one year in IT support. You'll manage ticket assignments and escalations, following established processes to ensure effective service. Proficiency in diagnosing client issues and collaborating with teams is crucial for success in this position.
Key Responsibilities:
• Provide remote support to end users of managed services
• Manage and prioritize ticket assignments for resolution
• Follow documented processes and workflows for service desk
• Utilize tools to diagnose and resolve client issues
• Collaborate with Service Desk Team and other service delivery teams
Requirements:
• Minimum of 3 years help desk experience
• 1 year of IT support experience
• Valid driving license
• Legal authorization to work in Cana...