About the Job
As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems.
What You'll Do
Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
Manage support tickets: log, update, resolve, and escalate as needed.
Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
Document solutions and contribute to the internal knowledge base.
Ensure compliance with IT security standards; monitor and report threats.
Deliver excellent customer service and user education.
Support IT projects, deployments, and upgrades.
What You'll Need
Bachelor’s degree in Software Engineering or any IT-related field.
0–1 years of experience.
Familiarity with Windows, Linux, and Mac administration.
Fluent English and German is a must.
Un...