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Hays is working with a forward‑thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function.

This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence.

Your Role

As a Service Desk Analyst, you will play a key role in delivering high‑quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout.

Key Responsibilities

• Providing 1st and 2nd...