Qualifications

• Grade 12 / Matric certificate.
• A+ and/or N+ certification or equivalent IT support qualification.
• Minimum 1-3 years of experience in a Service Desk or IT Support environment.
• Strong understanding of:
• • Windows Operating Systems
  • Microsoft 365
  • Basic networking
• Endpoint security tools

Preferred Qualifications

• ITIL Foundation Certification
• Experience with service management platforms such as:
• • ServiceNow
  • Freshservice
  • JIRA Service Management
• Exposure to:
• • Active Directory
  • VPNs

Key Responsibilities

• Provide first-level technical support for hardware, software, networking, and business applications.
• Accurately log all support calls and service requests in the service management system.
• Tri...