We are currently seeking an IT Service Desk Analyst to join our dynamic IT team at Harrods. This role is primarily based at our Thatcham site and involves providing first-line technical support to users. The position operates on a shift-based rota, including some weekend and Bank Holiday coverage.


About the Role



As an IT Service Desk Analyst, you will take ownership of incidents and service requests, demonstrating strong technical problem-solving skills to drive efficient resolution. You will support a wide range of hardware, software, and devices, acting as a central point of contact for all IT-related support.



Your key responsibilities will include:



Providing technical support through multiple channels: face-to-face, email, phone, and the IT ticketing system

Logging and identifying potential IT issues, prioritising tasks according to service-level agreements (SLAs)

Performing device build and configuratio...