Service Desk Analyst, Night Shift. (BBBH11888) Toronto, Canada

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Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

• Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
• Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
• Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomga...