Role:

Service Desk Engineer

Location:

Seremban, Malaysia

Job Description:

• Knowledge and troubleshooting skills in Windows and Microsoft Office 365
• Experience with Service Desk management tools such as ServiceNow, Workspace One, JAMF, Intune

Desired Skills:

• Good communication and customer interaction skills
• Provide technical support to meet end users’ satisfaction
• Monitor and respond rapidly and effectively to requirements from users through the IT Service Desk
• Monitor Service Desk ticket assignment and prioritize based on impact
• Modify configurations, utilities, and software default settings on local workstations
• Maintain and utilize Service Desk tracking software
• Document internal procedures
• Install, test, and configure new workstations with peripheral equipment and software
• Escalate issues that are outside ...