Due to continued growth, we are seeking a Service Desk Analyst to join our Asia‑Pacific IT team. This role provides Level 1 and Level 2 technical support to end users across the region, working closely with the infrastructure, applications, and wider IT teams to ensure timely resolution of incidents and service requests.

The Service Desk Analyst will act as a key point of contact for IT support, ensuring a high standard of customer service while maintaining operational excellence.

This role will be based in Malaysia and reports to the Service Delivery Manager.

Responsibilities include (but are not limited to):

• Act as the first point of contact for end users seeking IT support via the service desk ticketing system
• Provide Level 1 and Level 2 support for desktop, laptop, application, and basic infrastructure issues
• Log, track, prioritise, and resolve incidents and service requests in accordance with SLAs
• Escalate complex...