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Service Desk Analyst

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NEC
📍 Hartlepool, United Kingdom
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Location Hartlepool
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Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

This role is based from our Hartlepool office. This will be covering core shifts which are Monday to Friday between 8am- ;


You will have 1st line experience in proving IT service for users in the following:

  • Demonstrate excellent customer service and influencing skills across various mediums.
  • Knowledge of using Microsoft office suite ( Outlook / Excel )
  • Flexibility in approach
  • Self Motivated
  • Ability to make decisions and take ownership
  • Strong communication skills
  • Excellent attention to detail
  • Ability to follow instructions
  • Experiencing of working in a first line role and a understanding of ITIL is desirable but not required.



    • Role involves:

  • To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
  • To manage the customer mailboxes and...

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    📍 Location Details

    🌆
    City
    Hartlepool
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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