Job Description: Service Desk Analyst (German)

Job Location: Hannover - AGILA Haustierversicherung AG, Breite Stra e 6-8 | 30159 Hannover.

Job Type: 6-12 months / Onsite

Language: German is must

Job Description:

Primary Skills

Graduate with Minimum 3+ years of experience in service Desk

Excellent communication and conversation skills in English with a Versant Score of 70

Good Knowledge of Incident, Change and Problem Management

Manage Service Desk activities, including:

o Owning overall responsibility for Incident and Service Request process handling on the Service Desk

o Liaise with the Service Manager

o Help with the development and issuance of Service Desk Operational Reports

o Liaise with the designated Change lead as requested

Logging and tri...