Become a Service Desk Analyst with Fujitsu, focusing on resolving technical issues for School Districts. This role demands strong troubleshooting abilities within a dynamic service desk environment.
Fujitsu is searching for a skilled Service Desk Analyst to support provincial L1 staff in problem-solving. With 3-4 years of experience, you will act as the primary contact for Level 1 support, managing tickets and expectations effectively. Your role includes working with Agile teams, maintaining confidentiality, and documenting resolutions using HEAT and other tools.
Key Responsibilities:
• Troubleshoot and resolve incidents for NGN technical problems
• Serve as the main point of contact for Level 1 support
• Manage customer expectations and ticketing efficiently
• Document problems and create knowledge base articles
• Collaborate with feature teams to solve complex issues
Requirements:
• 3-4 years’ experience in a service desk
• 1+ years Level 2 support in MP...