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Service Desk Analyst

🏢
Fujitsu
📍 Australia, Australia
📍
Location Australia
📅
Posted May 27, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About the role

  • Melbourne Location

  • Hybrid environment (2 days onsite)

  • Australian citizen (mandatory)

    • We're seeking a dynamic, Service Desk Analyst
    to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure.


    Responsibilities and Accountabilities:


  • Assess customer requirements and source competitive solutions from vendors and distributors

  • Provide a high level of customer service throughout all communications with the end user.

  • Respond efficiently and action all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators.

  • All Incidents, Queries, Complaints, Service Requests, or Change Requests must be initially diagnosed via troubleshooting f...

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    📍 Location Details

    🌆
    City
    Australia
    🗺️
    Country
    Australia
    🚗
    Commute
    Local Area

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